Terms And Conditions

These Terms and Conditions apply to airport transfers, railway-station transfers, city-to-city journeys, hourly chauffeur services and other private transport reserved through YourPrivateDriver.eu.

References to “Your Private Driver”, “we”, “us” or “our” mean the operator of YourPrivateDriver.eu and, where relevant, the professional chauffeur or transport partner assigned to perform the journey.

References to “customer”, “passenger”, “you” or “your” include the person making the reservation and every passenger travelling under that booking.

The customer is responsible for entering complete and accurate information when making a reservation.

Flight numbers, train details and hotel information must be entered correctly whenever they are relevant to the pickup.

Before completing payment, the customer must check the complete booking summary. A confirmation should also be reviewed immediately after it has been received.

Changes requested after confirmation

Requests to change a date, time, route, vehicle category, passenger number or pickup location are subject to availability.

A change is effective only after it has been accepted by us in writing. A revised price may apply where the requested service is different from the original reservation.

The price presented during checkout applies to the journey and service details shown in the booking summary.

• Payment is required online when the reservation is made.
• Payments may be securely processed through Stripe or another authorised payment provider.
• The reservation is not confirmed while payment remains incomplete, declined or under review.
• Cash payment to the chauffeur is not available unless we have expressly authorised it in writing.

A displayed quotation, saved itinerary or incomplete checkout does not reserve a chauffeur or vehicle. Availability may change until the payment and booking have been confirmed.

What the confirmed price covers

Unless otherwise stated, the confirmed price covers the booked vehicle, chauffeur and agreed route. It does not automatically cover services or costs that were not included in the original booking.

Additional waiting, extra stops, route changes, special equipment, unusual luggage, parking, ferry crossings, road charges or other requested additions may be invoiced separately.

The cancellation deadline is calculated using the local pickup date and time stated in the confirmation.

Cancellations must be submitted directly to Your Private Driver using the contact information provided on the website. Cancelling a flight, train, hotel, event or other travel arrangement does not automatically cancel the booked transfer.

No-show bookings

A no-show is non-refundable. A passenger may be treated as a no-show where they are absent from the agreed meeting point and cannot be contacted within the applicable waiting period.

Refund processing

Approved refunds are returned through the original payment method. The time needed for the amount to appear may depend on the payment provider, card issuer or bank.

Passengers must be ready at the agreed pickup point and keep the mobile telephone number provided during booking switched on and reachable.

Once the included waiting period has ended, waiting may be charged at €10 for every started period of 15 minutes.

The chauffeur is not required to wait indefinitely. Where the passenger cannot be located or contacted, the journey may be closed as a no-show after a reasonable attempt has been made to establish contact.

Flight monitoring

Where a valid flight number has been supplied, the chauffeur may adjust the airport pickup in accordance with the publicly available arrival information.

Flight monitoring does not remove the passenger’s responsibility to provide the correct flight number, arrival airport, date and terminal.

Meeting-point changes

Airport rules, security controls, road closures, hotel restrictions or local traffic arrangements may require the chauffeur to use a nearby alternative meeting point.

The following amounts may apply when the relevant service or route is requested. Availability must be confirmed before travel.

These charges may be included during online booking, added after review or requested separately where the information was not available at checkout.

Where the actual external cost of a ferry, water taxi, toll, parking facility or mandatory road charge changes, we may notify the customer of the revised amount before the journey.

Child seats

Child seats must be requested in advance. The customer remains responsible for selecting a seat suitable for the child’s age, height and weight.

Where a customer brings their own child seat, the seat must fit safely in the booked vehicle. The accompanying adult remains responsible for checking that the child is properly secured.

Animals

Animals must be declared before the reservation is confirmed. They must be transported safely and in accordance with local regulations. Passengers remain responsible for any cleaning or damage caused by their animal.

Passenger and luggage capacity

The number of passengers must not exceed the legal seating capacity of the reserved vehicle. Every passenger must use an available seat belt.

Luggage must fit safely inside the luggage compartment without obstructing the chauffeur’s visibility or creating a safety risk.

Oversized baggage, wheelchairs, sports equipment, instruments, large pushchairs or an unusually high number of suitcases must be declared before booking.

Behaviour inside the vehicle

• Smoking and vaping are prohibited inside the vehicle.
• Illegal substances and dangerous objects are prohibited.
• Passengers must behave respectfully towards the chauffeur and other passengers.
• Food and outside drinks should not be consumed in the vehicle unless the chauffeur has given permission.
• Complimentary refreshments supplied as part of a premium service may be consumed responsibly.
• Passengers must not interfere with the driver or compromise road safety.

A chauffeur may refuse to begin or may terminate a journey where a passenger is violent, threatening, abusive, dangerously intoxicated, carrying prohibited items or creating a serious safety or cleanliness risk.

No refund is due where the passenger’s conduct causes the refusal or termination of the service.

Cleaning and damage

The customer is responsible for damage caused by themselves, members of their group, children, animals or luggage.

Lost property

Passengers should check the vehicle before leaving. We will make reasonable efforts to identify and store items found in a vehicle, but we cannot guarantee recovery.

Collection, postage, courier delivery or a chauffeur’s return journey may be charged to the owner of the item.

We aim to perform every confirmed journey safely and punctually. Nevertheless, travel times cannot be guaranteed where circumstances fall outside our reasonable control.

Such circumstances may include:

• Severe or unexpected traffic congestion.
• Accidents, road closures, diversions or police restrictions.
• Weather conditions, flooding, snow or natural events.
• Strikes, protests, public events or security incidents.
• Airport, port, border-control or railway disruption.
• Mechanical failure that could not reasonably have been anticipated.
• Government action or another event beyond reasonable control.

Time-sensitive connections

Customers are responsible for selecting a pickup time that allows a reasonable margin for traffic, check-in, security, border procedures and other travel formalities.

We are not responsible for a missed flight, train, ferry, appointment, hotel reservation or event where the transfer was affected by events outside our reasonable control or where insufficient travel time was allowed.

Scope of liability

To the extent permitted by law, Your Private Driver is not liable for indirect, consequential or purely economic loss resulting from a delayed, interrupted or unsuccessful journey.

Where liability may lawfully be limited, the maximum liability arising from a booking will not exceed the amount paid for the affected transport service.

Nothing in these Terms and Conditions excludes or restricts liability that cannot legally be excluded, including mandatory consumer rights.

Complaints

A complaint should be submitted as soon as reasonably possible and should include the booking reference, journey date and a clear description of the issue.

Photographs, receipts or other supporting evidence should be included where relevant. We may request further information before completing our review.

Personal information

Personal information supplied during booking may be used to process payment, organise the journey, contact passengers, assign a chauffeur, handle customer-service requests and comply with legal obligations.

Necessary booking information may be shared with the chauffeur, transport partner, payment provider or technical service provider involved in delivering the service.

Further information about personal-data processing is available in the Privacy Policy published on YourPrivateDriver.eu.

Entire agreement and validity

The booking confirmation and these Terms and Conditions form the agreement governing the reserved journey.

If one provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure to enforce a provision on one occasion does not amount to a permanent waiver of that provision.

Applicable law

These Terms and Conditions are governed by Belgian law, without removing any mandatory protection that applies to a consumer under the law of their country of residence.

The parties should first attempt to resolve any disagreement through direct communication. Where no solution can be reached, the dispute may be submitted to the competent court in accordance with applicable law.