Privacy policy
Your privacy throughout every journey
This Privacy Policy explains how Your Private Driver collects, uses, shares and protects personal information when you visit our website, request a quotation or book a private transfer through YourPrivateDriver.eu.
Last updated: July 2026Necessary information
We collect the information reasonably required to prepare quotations, confirm bookings and arrange your journey.
GDPR protection
Personal data is handled in accordance with applicable European and Belgian data-protection requirements.
Your information, your rights
You may contact us to exercise your applicable rights or ask how your personal information is being processed.
Privacy Policy at a glance
Who is responsible for your information?
Your Private Driver is responsible for the personal information processed through YourPrivateDriver.eu for the purposes described in this Privacy Policy.
References to “Your Private Driver”, “we”, “us” or “our” mean the operator of YourPrivateDriver.eu. References to “you” or “your” mean the website visitor, customer, passenger or person whose information is provided in connection with a booking.
Where a professional chauffeur or transport company independently determines how it processes information for its own legal, operational or regulatory obligations, that provider may also act as a separate data controller.
Personal information we may collect
The information collected depends on how you use our website and the services you request.
Customer details
Your name, title and, where relevant, the name of the principal passenger or organisation making the reservation.
Communication details
Your email address, telephone number, international country code and preferred method of contact.
Travel information
Pickup and destination addresses, dates, times, stops, flight or train details and other itinerary information.
Booking and passenger information
- The number of adults and children travelling.
- The selected vehicle category and requested service.
- The number and type of luggage items.
- Child-seat, accessibility or mobility requirements.
- Information about animals, sports equipment or oversized luggage.
- Notes or instructions you voluntarily include with the reservation.
Payment and transaction information
We may receive transaction details such as the amount paid, currency, payment status, payment date, partial payment identifiers, billing information and refund status.
Full payment-card details are generally entered directly into the secure system operated by our authorised payment provider and are not intended to be stored by Your Private Driver.
Communications and customer service
We may keep copies of emails, contact-form submissions, messages, complaints, cancellation requests, refund requests and other correspondence relating to your booking.
Technical and website information
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address and approximate location.
- Browser type, operating system and device category.
- Pages visited, referring page and time of access.
- Cookie identifiers and consent preferences.
- Technical logs used for security and error detection.
Please do not provide unnecessary sensitive personal information in the booking notes or contact forms. Only provide health, mobility or accessibility information that is reasonably necessary to organise the requested transport.
Why and on what basis we use your data
We process personal information only where there is an appropriate legal basis for doing so.
| Purpose | Principal legal basis |
|---|---|
| Preparing quotations | Taking steps at your request before entering into a contract. |
| Processing and confirming bookings | Performance of the transport-service contract. |
| Assigning a chauffeur or transport partner | Performance of the contract and our legitimate operational interests. |
| Processing payments and refunds | Performance of the contract and compliance with financial obligations. |
| Communicating about a journey | Performance of the contract and legitimate interests in providing effective customer service. |
| Managing complaints and disputes | Legitimate interests in protecting legal rights and resolving service issues. |
| Accounting and tax records | Compliance with applicable legal obligations. |
| Website security and fraud prevention | Legitimate interests in maintaining a secure and reliable service. |
| Non-essential cookies or marketing | Your consent, where consent is legally required. |
Performing your booking
We use journey and contact information to calculate prices, confirm availability, send booking information, organise the vehicle, assign the chauffeur and complete the requested transfer.
Communicating with passengers
We may contact the customer or passenger before, during or after the journey to provide pickup instructions, confirm a meeting point, communicate a delay, answer a request or resolve a service issue.
Legal and administrative obligations
Personal information may be processed to issue invoices, maintain accounting records, respond to lawful requests and establish, exercise or defend legal claims.
We do not sell personal information. Information is used for legitimate operational, contractual, security and legal purposes connected with our website and transport services.
Payments, payment providers and fraud prevention
Online payments may be processed through Stripe or another authorised payment-service provider displayed during checkout.
Entered through the payment provider
Payment-card information is normally submitted directly to the secure payment interface operated by the relevant provider.
Shared payment status
We may receive confirmation that a payment has succeeded, failed, been refunded, disputed or requires further verification.
The payment provider may independently process personal information to complete the transaction, prevent fraud, comply with financial regulations and manage payment disputes.
The provider’s own privacy policy applies to processing activities for which it acts as an independent data controller.
For security reasons, never send complete payment-card numbers, security codes or online-banking passwords to us by email, telephone message or contact form.
When personal information may be shared
Personal information is shared only where reasonably necessary to provide the service, operate the website, process payments, comply with the law or protect legitimate rights.
Chauffeurs and partners
The assigned chauffeur or transport company may receive the passenger’s name, telephone number and necessary journey details.
Financial providers
Payment and fraud-prevention providers may process information required to authorise and manage transactions.
Website suppliers
Hosting, email, booking, analytics, security and technical-service providers may process limited data on our behalf.
Chauffeurs and transport partners
The information shared with a chauffeur or transport partner is limited to what is reasonably required to identify the passenger, perform the journey and communicate about the pickup.
This may include the passenger’s name, telephone number, pickup and destination details, flight or train information, passenger count, vehicle category and relevant special requirements.
Professional advisers and authorities
Information may be disclosed to accountants, insurers, lawyers, auditors, courts, regulators, tax authorities or law-enforcement authorities where the disclosure is necessary and lawful.
Business restructuring
If all or part of the business is sold, reorganised or transferred, relevant personal information may be disclosed to professional advisers and the prospective or new operator, subject to appropriate confidentiality and data-protection requirements.
International data transfers
Some technical or payment providers may process information outside the European Economic Area. Where required, appropriate safeguards are used, such as an applicable adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.
We do not authorise chauffeurs or transport partners to use booking information for unrelated advertising or independent marketing.
Data retention and security
How long information is retained
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, tax, insurance, security or dispute requirements.
Operational and legal retention
Booking, invoice and transaction records may be retained for the period required by applicable accounting, tax and contractual obligations.
Limited customer-service retention
Unsuccessful quotation requests and general enquiries may be deleted or anonymised once they are no longer reasonably required.
Information connected with a complaint, payment dispute, accident, legal claim or suspected fraud may be retained until the relevant matter and applicable limitation periods have ended.
Security measures
Appropriate technical and organisational measures are used to reduce the risks of unauthorised access, alteration, disclosure, accidental loss or destruction.
- Access to personal information is limited according to operational need.
- Secure connections are used when information is transmitted through supported website functions.
- Payment data is handled through specialised payment providers.
- Website, account and technical security measures are reviewed and updated where appropriate.
- Service providers are selected with regard to their role and information-security responsibilities.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Please contact us immediately if you believe that information relating to your booking has been compromised.
Your data-protection rights
Depending on the circumstances and the legal basis used, you may have the following rights in relation to your personal information.
Obtain information
Ask whether your personal data is being processed and request a copy of applicable information.
Correct inaccuracies
Ask us to correct inaccurate information or complete information that is incomplete.
Request deletion
Ask for information to be erased where there is no longer a valid reason or legal obligation to retain it.
Limit processing
Ask us to temporarily limit the use of information in certain legally defined circumstances.
Object to certain uses
Object to processing based on legitimate interests or to the use of data for direct marketing.
Receive transferable data
Request eligible data in a structured, commonly used and machine-readable format.
Withdrawing consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
Automated decisions
You may have rights concerning decisions based solely on automated processing where such a decision produces legal or similarly significant effects.
Your Private Driver does not ordinarily make significant decisions about customers solely through automated processing.
Exercising your rights
A request should clearly identify the right you wish to exercise and provide sufficient information for us to locate the relevant records.
We may request reasonable proof of identity before releasing, changing or deleting information. This protects personal information from being disclosed to an unauthorised person.
A request may be refused or restricted where permitted by law, including where information must be retained for legal obligations, fraud prevention or the establishment, exercise or defence of legal claims.
You will not normally be charged for exercising your data-protection rights. A reasonable fee or refusal may apply where a request is manifestly unfounded, excessive or repeatedly submitted, as permitted by applicable law.
Contacting us and lodging a complaint
Contact Your Private Driver
Please contact us if you have a question about this Privacy Policy, believe information is inaccurate or wish to exercise an applicable data-protection right.
Include enough information to identify your request, but do not send complete payment-card details or passwords.
Right to complain
You also have the right to lodge a complaint with the competent data-protection supervisory authority.
In Belgium, the supervisory authority is the Belgian Data Protection Authority. You may also be entitled to contact the supervisory authority in the European country where you live, work or believe an infringement occurred.
Changes to this Privacy Policy
This Privacy Policy may be updated to reflect changes to our website, booking services, payment systems, service providers or legal obligations.
The latest version will be published on this page together with an updated revision date. Material changes may also be communicated by another appropriate method where required.
Contact Your Private Driver
Please clearly state that your message concerns privacy or personal data and include your booking reference where relevant.
Email: info@yourprivatedriver.eu
Telephone: +32 480 20 42 83
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